Shipping policy

Sugar Rush Bakery delivers to Perth Metropolitan as well as selected surrounding suburbs. Some suburbs are excluded from our deliveries based on a radius from our bakery.

Deliveries regularly take place between Monday to Friday from 8:00 am to 5.00 pm on the day selected. Saturday deliveries regularly take place between 8:00 am-6:00 pm.

We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes by the times listed above. We are unable to prioritise any delivery addresses under any circumstances.

Whilst every effort is made to adhere to the above delivery schedule, we use both internal and external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in delays to the time frames listed above.

We cannot accept responsibility for these unfortunate events but assure you that every effort is made to ensure your order arrives on time and in perfect condition.
No refunds will be made if your order is delivered outside of these delivery times as they are simply a guide.

If the recipient is unable to accept delivery at the specified address, if it is safe to do so, the order may be left at the door at the discretion of the driver. Please note, we will not be responsible for any ‘melted’ or ‘infested’ products as it is the customer's responsibility to attend to the cake within the time listed above.

If there is nowhere safe to leave the cake or the driver can not access the delivery address, the number registered with the order will be contacted. If the customer does not answer after one attempt or the contact number is incorrect, the cake will be returned to Sugar Rush Bakery and a re-delivery fee of $15 will apply.

If the delivery address supplied by the customer is incorrect or insufficient details are provided, Sugar Rush Bakery does not accept any responsibility for any incorrect deliveries. It is the obligation of the customer to supply accurate information when processing the order, including recipient details and contact number.

If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Sugar Rush Bakery will not take any responsibility for this as it is the customer's responsibility to ensure sufficient delivery details are provided.

Please note: By choosing to deliver to businesses/schools, you inherit the risk of it not being delivered after the opening times and before the closing times. We cannot accommodate deliveries of businesses or schools.